Conservatory Furniture Terms and Conditions

Please find below the Terms and Conditions of placing orders on ConservatoryFurniture.co.uk.

We accept credit card payment. We only accept orders from the UK.

We accept Visa, Visa Debit, Visa Electron, Mastercard and Solo.

We do not charge for any item until it is ready to ship, unless a special order has been placed i.e. conservatory cushions then full payment will be taken. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

Free delivery for purchases over £750 to mainland UK. All items under this price will incur a £14.99 delivery charge, unless otherwise stated.

We will normally send your order to you in 14 business days if the goods are in stock. If we cannot fulfil your order from stock, we will contact you & discuss the estimated delivery time.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders made from the UK 15% VAT is added.

You can rest assured that any transaction you make is both private and protected. All your personal information will be handled confidentially and securely using 128-bit "Secure Socket Layer" - SSL encryption. SSL is an industry standard and is one of the best ways to ensure Internet data are not intercepted.

Our secure website encrypts all of your personal information including: credit or debit card numbers, name and address and checks them with your bank instantly, with no human interference.

ConservatoryFurniture.co.uk guarantees their products sold to the original purchaser against defects in workmanship and materials for twelve months from day of purchase.

This guarantee excludes damage resulting from accident, alteration, misuse, abuse or normal weathering.

Any problems will be dealt with quickly by personal inspection when reported, either by repair or in extreme circumstances will be fully replaced.

If you need to reach us, please email us on sales@conservatoryfurniture.co.uk, alternatively, you can call on 01564 796680 or fax us on 01564 797353 or write to us at ConservatoryFurniture.co.uk, The Garden Furniture Centre Ltd, Yew Tree Farm Craft Centre, Wootten Wawen, Henley-in-Arden, West Midlands, B95 6BY, United Kingdom.

There is a 7 day money back guarantee on all products that you find unsuitable for the purpose they are designed for.

If the products are found to be faulty we will offer a full refund equal to the value of the returned product. We do ask that the product(s) are made available for collection in the same condition as they were when received by you, there will be a collection charge for non faulty products, however they can be returned by the customer at their cost.

Sale item products that are found unsuitable will only be issued with store credit notes, this excludes faulty goods where full refunds will still be offered.

Non-faulty goods must be returned within 14 days after receiving the product. In the first instance please contact us by email to sales@conservatoryfurniture.co.uk phone within 24 hours. Our Returns Department will then contact you with the relevant procedure. Provided the goods are received in brand new, never been used condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods less delivery and collection costs (calculated at 15% of the purchase price). You will receive your refund within 30 days although usually much sooner.

If you need to discuss a particular purchase then please email (sales@conservatoryfurniture.co.uk) or telephone (01564 79 6680) the enquiry.

We do not accept returns for non faulty goods if:
- The furniture was personalised to your requirements